At allthewear.com, we want you to be absolutely delighted with your purchase. If for any reason you are not entirely happy, we are here to help with a straightforward returns and exchanges process.
Returns & Exchanges
You have 28 days from the date of receipt to return an item for an exchange or refund.
To be eligible for a return, your item must be:
- Unworn, unused, and in its original condition.
- In the original packaging with all tags attached.
- Accompanied by a proof of purchase receipt or order number.
How to Return an Item
- Initiate Your Return: Please contact our Customer Service team to initiate your return and receive further instructions.
- Pack Your Item: Securely pack the item(s) you are returning in the original packaging or a suitable substitute.
- Post Your Return: Send your return package to the returns address provided by our team. We recommend using a tracked delivery service as you are responsible for the item until it reaches us.
Refunds and Processing
Once we receive your returned item and inspect it, we will process your exchange or refund.
For refunds, please allow 3-5 working days for the amount to be credited back to your original payment method. The timing will depend on your card issuer’s policies.
You will be responsible for covering the cost of the return postage. This cost is non-refundable, except in cases where the item is faulty or we have made an error.
Faulty or Incorrect Items
If you have received a faulty item or an incorrect product, please contact us immediately. We will gladly cover the cost of the return postage and will expedite a replacement or full refund for you.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on pierced jewellery or gift cards.
Need Help?
If you have any questions about our returns policy or need assistance with a return, please do not hesitate to get in touch with our friendly customer service team. We are always happy to help.