Frequently Asked Questions
Ordering
How do I place an order?
Browse our collections and select your desired items. Add them to your shopping bag and proceed to the secure checkout. Follow the simple steps to enter your delivery details and payment information to complete your order.
How can I check the status of my order?
Once your order has been dispatched, you will receive a confirmation email. You can also log into your account on allthewear.com to view your order history and status.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and Maestro. We also offer payment through PayPal for your convenience.
Is it safe to use my credit/debit card on your site?
Absolutely. Our website uses secure, encrypted technology to ensure that all your personal and payment information is protected.
Delivery
What are your delivery options and costs?
We offer several delivery options to suit your needs. Standard delivery is free on orders over a certain value. For more information on specific delivery services and charges, please visit the Delivery Information section on allthewear.com.
How long will my order take to arrive?
Delivery times depend on the service you select and your location. Standard UK delivery typically takes 3-5 working days. You can see all estimated delivery timescales during the checkout process.
Do you deliver outside the UK?
Yes, we ship to many international destinations. For a full list of countries and associated delivery charges, please visit allthewear.com.
I haven’t received my order, what should I do?
Please allow the full estimated delivery time to pass. If you still have not received your order, please contact our customer service team for assistance.
Returns & Refunds
What is your returns policy?
We want you to be completely happy with your purchase. If you are not satisfied, you can return items in their original, unworn condition with all tags attached within 28 days of receipt for a full refund or exchange.
How do I return an item?
To initiate a return, please log into your account on allthewear.com and follow the instructions in the ‘Returns’ section. You will be responsible for the cost of the return postage unless the item is faulty.
How long will a refund take?
Once we have received your returned item and processed it, your refund will be issued to your original payment method. This process usually takes 5-7 working days.
Product & Sizing
How can I find the right size?
We provide a detailed size guide for each of our products to help you choose the perfect fit. You can find this guide on the individual product pages on allthewear.com.
Are your products true to size?
Our sizing is generally consistent with standard UK sizing. We highly recommend referring to the specific size chart provided for each garment to ensure an accurate fit.
My item is faulty, what should I do?
We apologise if you have received a faulty item. Please contact our customer service team immediately with your order details and a description of the fault, and we will resolve this for you promptly.
Account & Website
How do I create an account?
You can create an account by clicking the ‘My Account’ link. Having an account allows you to track your orders, save your details for faster checkout, and manage your preferences.
I’ve forgotten my password, how can I reset it?
Click on the ‘My Account’ link and then select ‘Forgotten Your Password?’. You will be emailed a link to reset your password securely.
How do I unsubscribe from your marketing emails?
You can unsubscribe at any time by clicking the ‘unsubscribe’ link located at the bottom of any of our marketing emails.
Still need help?
If you have any other questions, our friendly customer service team is here to help. Please get in touch with us via the contact form on allthewear.com.